Privacy & Data Protection

Privacy Policy

EG / Guards Application

Last Updated

August 12, 2026

Application

EG / Guards Application

Organization

SMART PATROL

01

Information We Collect

Depending on the features you use, the Application may collect the following information.

User Account Information

  • Name
  • Email address
  • Phone number
  • Employee ID/code
  • User role
  • Location/organization information
  • Profile or face photo

Visitor Information

  • Visitor name
  • Phone number
  • ID/passport number
  • Visitor type
  • Purpose of visit
  • Host information
  • Vehicle information
  • Company name
  • Expected arrival and departure time
  • Remarks
  • Visitor photographs
  • ID proof photographs
  • Visitor pass information
02

How We Use Information

Information collected through the Application may be used to:

  • Authenticate users.
  • Manage user accounts and permissions.
  • Manage visitor registrations.
  • Process visitor check-in and check-out.
  • Verify visitor identity.
  • Support host approval workflows.
  • Manage visitor passes.
  • Support security and guard operations.
  • Support attendance and roll-call functionality.
  • Manage incidents.
  • Provide GPS/location-based functionality.
  • Send application notifications.
  • Improve application functionality and security.
03

ID and Document Information

The Application may process images of identification documents provided by users or visitors.

Where applicable, text recognition or OCR functionality may be used to extract information such as identification numbers and names from submitted images.

04

Camera and Photos

The Application may request camera and photo-library access for security and visitor-management functionality.

This may include:

  • Capturing visitor photographs
  • Capturing identification documents
  • Capturing other required images
  • Selecting images from the device
05

Location Information

The Application may request access to device GPS/location information for security, attendance, visitor management, operational tracking, and other location-based functionality.

06

Microphone and Speech Recognition

The Application may request microphone access when the speech-to-text functionality is used, such as entering a phone number using voice input.

07

Notifications

The Application may send push notifications related to:

  • Visitor approvals
  • Host approval requests
  • Visitor check-in and check-out
  • Security operations
  • Incidents
  • Roll-call activities
  • Other important application events
08

Data Storage and Security

We take reasonable measures to protect information processed through the Application from unauthorized access, alteration, disclosure, or destruction.

Authentication information may be securely stored on the device to maintain the user's authenticated session.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

09

Data Sharing

We do not sell personal information.

Information may be transmitted to our backend services and authorized systems when necessary to provide the Application's functionality.

Information may also be disclosed when required by applicable law, regulation, legal process, or legitimate security requirements.

10

Third-Party Services

The Application may use third-party technologies and services to provide functionality such as:

  • Push notifications
  • Maps and location services
  • Speech recognition
  • Image and text recognition
  • Application infrastructure services
11

Data Retention

Personal information is retained only for as long as reasonably necessary to provide the Application's functionality, meet operational requirements, or comply with applicable legal obligations.

12

Account and Data Deletion

Users may request deletion of their account or personal information by contacting the application administrator or the organization responsible for managing the Application.

13

Children's Privacy

The Application is intended for authorized users and personnel involved in organizational, security, visitor-management, attendance, or related operations.

The Application is not specifically directed toward children.

14

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be made available through the Application or the designated privacy-policy webpage.

15
Global Points of Contact

Contact Smart Patrol

For privacy-related questions, account and data deletion requests, application enquiries or general Smart Patrol support, please contact our global team.

Application

EG / Guards Application

Organization

SMART PATROL

Global Points of Contact

Europe & APAC

๐Ÿ‡ฒ๐Ÿ‡พ

Malaysia

Kuala Lumpur

27-1, Jalan Desa,
Taman Desa 58100
Kuala Lumpur Wilayah Persekutuan,
Malaysia

๐Ÿ“ž +60 18-323 2737
๐Ÿ‡ฎ๐Ÿ‡ณ

India

Chennai

APAC

545/6, Sri Kumaran Nagar
8th St, 3rd Ext,
Kovur
Chennai โ€“ 600128, TN,
India

๐Ÿ“ž +91 63690 70815
๐Ÿ‡ธ๐Ÿ‡ช

Sweden

Stockholm

Lรฅngjรถkelgatan 21
164 55 Kista
Stockholm,
Sweden

๐Ÿ“ž +46 70 831 48 06
๐Ÿ‡ฆ๐Ÿ‡บ

Australia

New South Wales

105 Tamarind Drive
Acacia Gardens,
NSW Australia

๐Ÿ“ž +61 416 871 494
๐Ÿ‡ธ๐Ÿ‡ฆ

Saudi Arabia

Riyadh

15 Al Malih Street
Alsuleimaniah
Riyadh,
Saudi Arabia

๐Ÿ“ž +966 509508378
๐Ÿ‡ฐ๐Ÿ‡ผ

Kuwait

Mangaf

Bldg 183, Flr #6, Flat #1
Street 23, Block 4,
Mangaf
Postal Code: 53700,
Kuwait

๐Ÿ“ž +965 98098061
๐Ÿ‡ธ๐Ÿ‡ฌ

Singapore

Blk 549A Segar Road, Singapore - 671549

๐Ÿ“ž +65 9008 0464

SMART PATROL

EG / Guards Application

For privacy requests, application enquiries and global business communication, contact Smart Patrol through the regional office nearest to you.

Contact Smart Patrol