Information We Collect
Depending on the features you use, the Application may collect the following information.
User Account Information
- Name
- Email address
- Phone number
- Employee ID/code
- User role
- Location/organization information
- Profile or face photo
Visitor Information
- Visitor name
- Phone number
- ID/passport number
- Visitor type
- Purpose of visit
- Host information
- Vehicle information
- Company name
- Expected arrival and departure time
- Remarks
- Visitor photographs
- ID proof photographs
- Visitor pass information
How We Use Information
Information collected through the Application may be used to:
- Authenticate users.
- Manage user accounts and permissions.
- Manage visitor registrations.
- Process visitor check-in and check-out.
- Verify visitor identity.
- Support host approval workflows.
- Manage visitor passes.
- Support security and guard operations.
- Support attendance and roll-call functionality.
- Manage incidents.
- Provide GPS/location-based functionality.
- Send application notifications.
- Improve application functionality and security.
ID and Document Information
The Application may process images of identification documents provided by users or visitors.
Where applicable, text recognition or OCR functionality may be used to extract information such as identification numbers and names from submitted images.
Camera and Photos
The Application may request camera and photo-library access for security and visitor-management functionality.
This may include:
- Capturing visitor photographs
- Capturing identification documents
- Capturing other required images
- Selecting images from the device
Location Information
The Application may request access to device GPS/location information for security, attendance, visitor management, operational tracking, and other location-based functionality.
Microphone and Speech Recognition
The Application may request microphone access when the speech-to-text functionality is used, such as entering a phone number using voice input.
Notifications
The Application may send push notifications related to:
- Visitor approvals
- Host approval requests
- Visitor check-in and check-out
- Security operations
- Incidents
- Roll-call activities
- Other important application events
Data Storage and Security
We take reasonable measures to protect information processed through the Application from unauthorized access, alteration, disclosure, or destruction.
Authentication information may be securely stored on the device to maintain the user's authenticated session.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Sharing
We do not sell personal information.
Information may be transmitted to our backend services and authorized systems when necessary to provide the Application's functionality.
Information may also be disclosed when required by applicable law, regulation, legal process, or legitimate security requirements.
Third-Party Services
The Application may use third-party technologies and services to provide functionality such as:
- Push notifications
- Maps and location services
- Speech recognition
- Image and text recognition
- Application infrastructure services
Data Retention
Personal information is retained only for as long as reasonably necessary to provide the Application's functionality, meet operational requirements, or comply with applicable legal obligations.
Account and Data Deletion
Users may request deletion of their account or personal information by contacting the application administrator or the organization responsible for managing the Application.
Children's Privacy
The Application is intended for authorized users and personnel involved in organizational, security, visitor-management, attendance, or related operations.
The Application is not specifically directed toward children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be made available through the Application or the designated privacy-policy webpage.
Contact Smart Patrol
For privacy-related questions, account and data deletion requests, application enquiries or general Smart Patrol support, please contact our global team.
General Enquiries
info@smartpatrol.asiaApplication
EG / Guards Application
Organization
SMART PATROL
Global Points of Contact
Europe & APAC
Malaysia
Kuala Lumpur
27-1, Jalan Desa,
Taman Desa 58100
Kuala Lumpur Wilayah Persekutuan,
Malaysia
India
Chennai
545/6, Sri Kumaran Nagar
8th St, 3rd Ext,
Kovur
Chennai โ 600128, TN,
India
Sweden
Stockholm
Lรฅngjรถkelgatan 21
164 55 Kista
Stockholm,
Sweden
Australia
New South Wales
105 Tamarind Drive
Acacia Gardens,
NSW Australia
Saudi Arabia
Riyadh
15 Al Malih Street
Alsuleimaniah
Riyadh,
Saudi Arabia
Kuwait
Mangaf
Bldg 183, Flr #6, Flat #1
Street 23, Block 4,
Mangaf
Postal Code: 53700,
Kuwait
Singapore
Blk 549A Segar Road, Singapore - 671549
SMART PATROL
EG / Guards Application
For privacy requests, application enquiries and global business communication, contact Smart Patrol through the regional office nearest to you.
Contact Smart Patrol